Refund policy

If a course is not for you, write to us within fourteen days of the purchase and we will refund it in full. You do not have to explain why.

1. Write to hello@movebetter.example from the address you bought with.
2. Name the course. A reason is welcome but not required.
3. We confirm by email and issue the refund within five working days.

How long the money then takes to appear depends on your bank — usually a few more days, occasionally longer for a card issued outside the European Union.

Access ends when the refund is issued. Your progress is not kept: if you buy the course again later, you start from the beginning.

The refund goes to the card or payment method you paid with — we cannot send it anywhere else — and in euro, the currency you were charged in. We refund the full amount, and we do not deduct the payment processor's fee from it. If your bank converted the original payment into your own currency, the sum landing on your statement may differ a little because the exchange rate has moved since; that part is between you and your bank.

European Union law gives consumers fourteen days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery has begun with your express consent — and at checkout you give exactly that consent, because it is what opens the course straight away instead of making you wait out the fourteen days.

The refund described on this page is our own, voluntary commitment, and it gives you that fourteen-day window back.

• More than fourteen days have passed since the purchase.
• The same course has already been refunded to you once.
• There is a clear pattern of buying courses and reclaiming the money.

If we refuse, we tell you why.

This policy sits on top of your statutory rights, it does not replace them. If a course is faulty, incomplete, or not what its page described, you can ask us to put it right or to refund it, and the fourteen-day window does not apply to that.